Rental policies

A deposit is required to reserve your event date: $75 (Starter Event), $100 (Classic Event), $150 (Celebration Event) or $200 (Grand Event). Custom and corporate packages are quoted individually. The deposit is applied to your package price, never treated as the full payment, and is not a separate charge on top of the package price.

The remaining balance is the package price plus any add-ons, delivery and services, minus the deposit you paid. The balance is due as stated on your confirmation before the equipment leaves our location, unless Crown Event Rentals agrees otherwise in writing.

Contact Crown Event Rentals as early as possible to cancel. Deposits may be refundable, partially refundable or non-refundable depending on how close to the event date the cancellation occurs and the costs already committed. Crown Event Rentals will tell you the refundable amount in writing for your specific booking.

Rescheduling is subject to availability at the time you ask. Tell us as soon as you know. If the new date is available, we will move your booking and hold your deposit toward the new date; if it is not available, the cancellation terms above apply.

Equipment is due back at the agreed time. Late returns may delay another customer and can result in additional rental or labor charges, which Crown Event Rentals will itemise for you.

Counted at delivery and again at pickup or return. Missing items are charged at replacement value, itemised on your final statement.

Repairable damage is charged at the repair cost; equipment that cannot be repaired is charged at replacement value. Normal wear from proper use is not charged.

Equipment should be returned reasonably clean and free of food, wax and confetti. Excessive cleaning may incur a cleaning charge, quoted before it is applied where possible.

Texas weather changes fast. Crown Event Rentals will work with you on a safe plan (tents, rescheduling, indoor alternatives). Safety decisions rest with Crown Event Rentals and the venue. Weather alone does not automatically make a deposit refundable.

Tell us about stairs, gates, long carries, soft ground, elevators or parking limits at booking. Access that is not described may require extra labor time and additional charges, quoted before the crew starts where possible.

With delivery-and-setup, Crown Event Rentals places chairs and tables to your plan. Decorations, tableware, food service and anything attached to the equipment remain the customer’s responsibility unless specifically agreed in writing.

Pickup customers need a vehicle and help suitable for the equipment, and must return items at the scheduled time. Crown Event Rentals will show you how to fold, stack and secure everything safely.

We inspect and count equipment with you at delivery and at return or pickup. Please point out anything questionable immediately so it can be noted on the paperwork.

Refunds are considered case by case, based on the deposit and balance actually paid, the costs already committed to your date, and whether the equipment was delivered and used. Crown Event Rentals gives you its decision and reasoning in writing.